Consumption of the Community of Madrid sanctions ONO with 53.000 euros for receiving illegal penalizations from the users, demanding 139,20 euros for be dismissing of the service of early form

The records thought that the operator introduced an excessive clause on having demanded from the clients the payment of the penalizations. In his contract there does not turn out to be reflected the existence of a quota or sanction for be dismissing, as told Facua.

Sources of the company confirmed that they will present a resource against the resolution before the Commission of Economy of the Community of Madrid.

Facua denounced the company in October, 2006 before the Headquarter of Consumption of the Community of Madrid, the State Department of Telecommunications (Setsi) and the National Institute of the Consumption (INC). The Community of Madrid assumed the investigation and opened the sanctioning records, solved now on having verified that it is a question of an excessive clause.

Consumption concluded that ONO'S performance was opposite to the established in the article 86 of the General Law for the Defense of the Consumers and Usuarios who regulates "the limitation or exclusion of the faculty of the consumer and user of solving the contract for nonperformance of the businessman".


(15/01/09)